What to do in case of emergency

In the event of an accident, theft, robbery, or fire, even if partial, of the rented vehicle, the customer undertakes to:

Inform the rental company of the accident, theft, robbery, or fire, even if part of the rented vehicle, within a maximum period of 8 hours from its occurrence, simultaneously being obligated to report to the police authorities the theft or theft of the vehicle, as well as the accident in which there are bodily injuries or in which the culpability of the other party must be clarified.

Mention in the accident report and in the Car Accident Friendly Declaration, the circumstances in which the accident occurred, the involved and the registration, brand, insurance company, and policy number of such third vehicle, being always obliged to fill in the Friendly Declaration of Motor Accident whenever the accident involves third parties.

Not to declare, in any case, responsible or guilty of the accident with a third party, and/or any witnesses.

Do not leave the vehicle without having taken adequate measures for its protection.

Call the rental company, even in the case of minor damage or loss, and provide the rental company with a detailed report including diagrams, with a detailed description of what happened, requesting the activation of Travel Assistance, whenever justified.

In the event of an accident involving third parties, whenever possible, take photographs of the vehicles involved in the position they were after the accident as well as the damage caused to the vehicles in question.